Carried out by Advising Communities, the research involved interviews with 143 claimants and 72 local agencies affected by the introduction of UC. It concludes that:
- Significant numbers of UC claimants are struggling. The complexities and administrative challenges of the new system are leading to widespread emotional and financial stress, with vulnerable groups particularly affected.
- The impact on the voluntary sector is huge. Claimants are turning to the already stretched local voluntary sector agencies for support and advice.
- Personal, holistic and properly resourced support for claimants, that takes into account needs such as language and IT capabilities, is critical if Universal Credit has any chance of success.
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