Carried out by Advising Communities, the research involved interviews with 143 claimants and 72 local agencies affected by the introduction of UC.  It concludes that:

  • Significant numbers of UC claimants are struggling. The complexities and administrative challenges of the new system are leading to widespread emotional and financial stress, with  vulnerable groups particularly affected.
  • The impact on the voluntary sector is huge. Claimants are turning to the already stretched local voluntary sector agencies for support and advice.
  • Personal, holistic and properly resourced support for claimants, that takes into account needs such as language and IT capabilities, is critical if Universal Credit has any chance of success.

Click here for the report and recommendations.

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