• Registered provider of social housing for two schemes: Hopton’s Almshouses and HPMA
• A charitable foundation running almshouses more widely, and a grant funder for constrained and deprived communities in Southwark
• Our 2025–2035 strategy includes a housing growth strategy

United St Saviour’s Charity is a company limited by guarantee (5092710) and a registered charity (1103731), governed by a Board of Trustees responsible for strategy, risk and regulatory compliance.

• Board of Trustees: meets 4 times a year, plus a February strategy away day
• Finance, Investment and Audit Committee (FIAC): meets 4 times a year
• Community Investment Committee (CIC): meets 4 times a year
• Chief Executive: accountable to the Board, leads a team covering strategy and operations, housing, community investment, and community programmes

High-level organisational chart

• Board of Trustees
  • Chief Executive
    
    • Director of Community Investment
    • Director of Strategy & Operations
    • Director of Housing
    • Director of Community Programmes

We publish:

• Trustees’ Report and Financial Statements, each year (Publications page)
• Trustee membership (Trustees page)

Details of the number and type of homes at Hopton’s Almshouses and HPMA will be published here shortly.

Our approach to maintaining homes

To report a repair, please contact us. We do not currently have a published repairs policy; we will add it here once it is in place.

Building safety

We publish high-level information about how we meet key safety requirements, including gas safety, electrical safety, fire safety and water hygiene. See Safety and Compliance below.

We provide a range of housing services, including repairs and maintenance, tenancy management and support, anti-social behaviour case management, complaints handling, and safeguarding.

Customer-facing policies:

• Housing Complaints Policy and Procedure
• Anti-Social Behaviour at our Almshouses Policy and Procedure
• Health and Safety Policy and Procedures
• Safeguarding Policy
• Equity, Diversity and Inclusion Policy
• Privacy Notice and Data Protection

Information about the type of agreement residents hold, how homes are allocated, and what happens if your circumstances change will be published here shortly. If you have a question now, please contact us.

Key compliance areas: gas safety, electrical safety, fire safety, and water hygiene.

Compliance checks we publish information about:

• Gas safety
• Electrical safety
• Fire safety
• Water hygiene

If you have a safety concern about your home, contact us straight away.

We are preparing information on resident satisfaction, complaints and repairs performance, and how you can get involved. It will be published here shortly.

Residents of our registered homes can take unresolved complaints to the Housing Ombudsman Service. See our Housing Complaints Policy for how this works.

We work with contractors and suppliers to deliver services such as repairs, maintenance and compliance checks. We check that contractors meet legal and safety requirements and monitor their performance.

We can offer:

• Different ways to contact us
• Support with forms or written information
• Alternative formats: large print, easy read, and other languages on request
• Help understanding letters or decisions

Just get in touch and tell us what would help.

Contact us to:

• Raise a repair, safety concern or tenancy query
• Make a complaint
• Request information under STAIRs (from April 2027)
• Ask for a reasonable adjustment or alternative format

Our contact details are at the bottom of this page.